Patient Information

What to Expect at a Veterinary Appointment

Understanding what you can expect at your first appointment will help make the process easier and more pleasant for both you and your pet.

Our Pet Care Philosophy

We are proud to serve pet owners in Smokey Point and throughout Arlington. We are dedicated to providing state-of-the-art veterinary service to you and your pet with care and compassion.

Our team has a passion for preventive care, client education and providing comprehensive surgical care to our clients and their beloved pets. 

Hospital FAQs

Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.

• What types of payment options are available?

  Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.

• Are there payment plans available for my pet’s care?

  We are proud to offer CareCredit and Scratchpay as financing options. They offer an easy application process — you'll receive results in minutes.

• Will I be provided with an estimate of costs?

  We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.

  We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.

• Should I call ahead to book an appointment?

  Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.

  We are currently unable to provide care in veterinary emergencies. Please visit a local emergency animal hospital if your pet is experiencing a veterinary emergency.

  Book Your Next Appointment

• What is your appointment cancellation policy?

  If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.

• What types of animals do you treat?

  We take care of all small domestic pets such as cats and dogs.

• Where can I purchase my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.

• Can you recommend any pet memorial programs or services?

  Losing a pet is just like losing a member of the family. You may be experiencing many emotions, including the desire to keep your beloved animal close and remember them positively. For clients who would like to memorialize their pet, we recommend Westcoast Pet Memorial Services and Washington State University Pet Memorial Program.

• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your pet’s visit.

Pet Owner Resources

Here are some valuable links for your pet's health.